Monday, 28 November 2016

LiveLines UK - Becoming a Supervising Team Leader


Here at LiveLines UK, we have a great team of Supervisors who all do an excellent job at monitoring our services on their selected shifts. Becoming a Team Leader really strengthens your skills at customer service, organisation, reliability and your ability to maintain and staff your shifts. We have some great Team Leader opportunities available at selected times throughout the week and we are looking for dedicated and reliable people to apply and show their passion for ensuring that our services are running as smoothly as possible.

What is a Supervising Team Leader Position?

Supervising Team Leading is a very fast paced job that does require a lot of attention. As a supervisor you will be monitoring both of our services on your shift and this will require your dedication and professionalism.

Supervising includes the following:

1) Ensuring that there is enough operator cover on your shift (for both tarot / psychic and adult chat)

2) Ensuring that operators are not missing calls, hanging up on callers or if they are experiencing any technical issue on their phone lines.

3) Running reports on operators call stats to ensure that operators are running on the correct average.

4) Ensuring that operators are on the correct priority for their calls.

5) Answering the supervisors line (this will be transferred to your landline whilst you are on shift)

6) Watching the SMS service to ensure that the texts are being answered promptly and correctly.

LiveLines Supervising


How much does Supervising pay?

Supervising is paid every 2 weeks alongside your call revenues. Day shifts are paid at £7.70 per hour and night shifts are paid at £8.20 per hour. There is also a staffing allowance which is paid depending on the number of hours you do per week.

What are the Supervising Requirements?

· You will need a landline or mobile that gives you free minutes to UK landlines as you will be telephoning a lot of operators to see if they can do your shift (s).

· You need to work from a computer or laptop (no tablets unfortunately!)

· You need to have good computer skills.

· You need an excellent phone manner.

The Shifts

Our shifts are broken down as follows:

6am-10am
10am-3pm
3pm-7pm
7pm-10pm
10pm-6am

We will discuss with you which shift times will suit you and that are available.

Other Information

You will need to staff you shift before the shift starts. Some supervisors do this on their previous shift but at times you will need to call around before your shift starts. We do pay a staffing allowance dependent on the number of hours you supervise each week.

Supervising is done from home and this is not an employed position.

Your Training

Before you become a Supervisor you will need to be trained so that you know how the services work. Training is done over the phone. Initially you will be watching a shift with another supervisor, to see what she / he does. Then you will do your own shift whilst watched by another supervisor. If everything is working well, you will then continue with the shifts on your own.

What happens next

If you are interested in becoming Supervising Team Leader, please email lauren@livelinesuk.com and let us know about the skills you have that will compliment this position. We will then be in touch shortly and discuss this opportunity with you.

If you do have any questions, please telephone our team on 01604824290 (Monday-Friday 9am-5pm)


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