LiveLines - New Help Desk Feature!

Firstly, I hope that you had a fantastic New Year and that 2017 brings you everything that you wish for! I love January because it is like a fresh start, it is time to push aside any negative thoughts and really get down to business. With this in mind, we know that excellent communication with all of our Operators is imperative if we want to continue to build our successful services. Without our dedicated Operators, our services would not run as smoothly as they do now, so we really do thank you for your very hard work!

We have set up a new Help Desk feature which will enable Operators to contact us even when the office is closed. The Help Desk is manned from 6am-11pm seven days a week and you can contact us about anything from wages, shifts, holidays and even feedback! We want to be more proactive and be in contact with our Operators more frequently because we believe that communication can really help, especially when you are working on your own from home.

To contact the Help Desk, please email: support@livelinesuk.com 

Opening the Support Help Desk is just one of the ways that we are improving communication. Soon you will be able to text into our support team and they will be able to answer any queries that you may have. The Help Desk feature is especially helpful for our international Operators who may find it hard to contact us during normal office hours, due to the different time zones. So, please do start emailing us your queries and we will respond ASAP. Please remember to include your PIN and PASS number with your email. 

What's Next? ........

We have so many exciting projects and services lined up for 2017 which will really benefit all of our Operators. We have a great team of technical geniuses that really do push the boundaries with their technical know how and they have some amazing ideas that will compliment every service that we offer. The new SMS service is in it's last testing phase and will be released within the next week, this service definitely has a different twist to it, which in my eyes makes it an industry first. 

Of course we are still heavily recruiting new Operators for work from home jobs because our traffic levels are incredibly high. Although we did not miss many calls over the Christmas period, we still want to reduce the amount that we did miss because every missed call, is an unhappy caller. We always monitor our Operator levels very carefully because we never want to inundate the services with Operators, so we do have spates of heavy recruitment but generally speaking there is normally a healthy flow of new Operators joining the service. 

Keep posted, for more exciting updates! 

Are you looking for a Work from Home Job?

Currently, we have two positions. Adult Chat Line Operator Jobs and Tarot and Psychic Jobs, working from home with flexible hours to suit you. You will receive full training, support and ongoing help from our recruitment team with great rates of pay, paid every 2 weeks on a Friday. We also accept international Operators with direct connections to USA, Australia and Canada. If you live in another country we can accept you via Skype, if you have a UK landline telephone number on your Skype account. To find our more information about our Adult Chat Line Operator Jobs, please visit www.livelinesukjobs.co.uk/apply 

LiveLines UK - New Services!

We are always looking at ways to evolve and produce high quality services that our customers love and this is exactly what we have planned for 2017. Our technical and design team have been working really hard to produce some highly innovative services that will benefit both our customers and operators alike. In the last few months we have been really busy, we have changed payment providers which has enabled a smoother check out process for our customers and we have set up new SMS check out receipts for our customers so that they always have their PIN numbers available to use. Our technical guys have also found a solution which allows us to divert our live calls to operators within the US, Canada, Australia and Ireland. This was an incredible technical breakthrough because we now have operators from all over the world taking calls for us and speaking to our global base of customers. On the billing side, we have also introduced Pay For It, for our adult customers. With Pay For It, customers can check out using their smart phone, in a smooth and easy process. This has converted a lot of callers and the repeat custom is very high with this billing method.

In early 2017, we will be launching a new SMS service which will allow our existing customers to answer text messages on our adult service. This is an excellent way of earning extra money in between calls and the expected SMS volumes will be very high. Once this service is established we will then be opening this job to people who are looking for texting jobs only, as well. It really is an amazing service, it works very well and we think that our customers will really enjoy using it. Please stay tuned for further information on this job, we will be releasing further details in the New Year.

We do have other new services that will be launched in March / April time in 2017. These are still being developed and they will offer further opportunities for our existing operators and for new people looking for flexible jobs, working from home. We are so excited that the number of services we offer are growing. It is always great to see a new service, flourish and establish its self and which also allows our operators the ability to earn more money. Our management team are constantly banging their heads together and generating new ideas and concepts. We want to grow and become a technically advanced company, offering a range of interactive and revenue making services that benefits everyone who is involved with LiveLines UK.

Once again we would like to thank our very hardworking and enthusiastic operators for their exceptional work over 2016. We know that working from home can be flexible but also challenging and we hope to provide you with even more support in 2017 with the introduction of more office staff and a bigger dedicated recruitment team. We believe that this will benefit all of our operators who call us with queries or questions that they need to ask.

If you are interested in a tarot or psychic job or an adult chatline operator job, you can still apply. We are training new operators all over the Christmas period which happens to be one of our busiest times of the year! These jobs are flexible with great rates of pay and are paid every 2 weeks on a Friday. If you would like to join our team, please apply here. We will book you in for a convenient time for your telephone training and once this has been completed, you can then log on and take your calls.

If you do have any further questions about the services that we offer, please telephone us using the following numbers.

UK: 01604 824290 AUSTRALIA: 02 4312 7220 (option 3)USA: 347-943-0209 (option 3)CANADA: 647-313-3077 (option 3)FRANCE: 0444 88 0477 (option 3)

LiveLines UK - Becoming a Supervising Team Leader

Here at LiveLines UK, we have a great team of Supervisors who all do an excellent job at monitoring our services on their selected shifts. Becoming a Team Leader really strengthens your skills at customer service, organisation, reliability and your ability to maintain and staff your shifts. We have some great Team Leader opportunities available at selected times throughout the week and we are looking for dedicated and reliable people to apply and show their passion for ensuring that our services are running as smoothly as possible.

Shifts Currently Available - to apply, please email jo@livelinesuk.com

Saturday 10am-3pm
Wednesday 10am-3pm

What is a Supervising Team Leader Position?

Supervising Team Leading is a very fast paced job that does require a lot of attention. As a supervisor you will be monitoring both of our services on your shift and this will require your dedication and professionalism.

Supervising includes the following:

1) Ensuring that there is enough operator cover on your shift (for both tarot / psychic and adult chat)

2) Ensuring that operators are not missing calls, hanging up on callers or if they are experiencing any technical issue on their phone lines.

3) Running reports on operators call stats to ensure that operators are running on the correct average.

4) Ensuring that operators are on the correct priority for their calls.

5) Answering the supervisors line (this will be transferred to your landline whilst you are on shift)

6) Watching the SMS service to ensure that the texts are being answered promptly and correctly.

How much does Supervising pay?

Supervising is paid every 2 weeks alongside your call revenues. Day shifts are paid at £8 per hour and night shifts are paid at £8.50 per hour. There is also a staffing allowance which is paid depending on the number of hours you do per week.

What are the Supervising Requirements?

· You will need a landline or mobile that gives you free minutes to UK landlines as you will be      telephoning a lot of operators to see if they can do your shift (s).

· You need to work from a reliable computer or laptop (no tablets unfortunately!)

· You need to have good computer skills.

· You need to have demonstrated that you have done your log on hours weekly.

· You will need a reliable broadband connection.

The Shifts

Our shifts are broken down as follows:

6am-10am
10am-3pm
3pm-7pm
7pm-10pm
10pm-6am

We will discuss with you which shift times will suit you and that are available.

Other Information

You will need to staff you shift before the shift starts. Some supervisors do this on their previous shift but at times you will need to call around before your shift starts. We do pay a staffing allowance dependent on the number of hours you supervise each week.

Supervising is done from home and this is not an employed position.

Your Training

Before you become a Supervisor you will need to be trained so that you know how the services work. Training is done over the phone. Initially you will be watching a shift with another supervisor, to see what she / he does. Then you will do your own shift whilst watched by another supervisor. If everything is working well, you will then continue with the shifts on your own.

What happens next

If you are interested in Supervising the office will send you a contract to sign and once they have received this, they will provide you with the live screens, followed by your training session.

Please show your interest by emailing jo@livelinesuk.com with a short summary describing why you would be a good addition to our Supervising team.

If you do have any questions, please telephone our team on 01604824290 (Monday-Friday 9am-5pm)